Payment and Refund Policy

Last updated: 25 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all payments made for corporate health services provided by celebpulsry. These services include workplace wellness programmes, employee health assessments, corporate fitness subscriptions, on-site medical screenings, and related digital health tools designed for businesses operating in Singapore. The policy covers both one-time bookings and recurring subscription arrangements for organisations seeking to improve employee health outcomes.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are quoted in Singapore dollars (SGD) and include the prevailing Goods and Services Tax (GST) at the rate set by the Inland Revenue Authority of Singapore. Any additional charges such as administrative fees for custom programme modifications or late payment penalties will be disclosed before payment is processed. Prices may vary depending on the number of employees covered and the duration of the service agreement.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept payment via major credit and debit cards, bank transfers, and electronic wallets commonly used in Singapore. All transactions are processed through secure payment gateways that comply with Payment Card Industry Data Security Standards. Payment authorisation occurs immediately upon submission, and funds are held until the service commences or a refund is approved.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed once you receive a written confirmation email from celebpulsry following submission of your booking or subscription request. This confirmation outlines the specific services, start date, and total amount payable. Until this confirmation is issued, no binding agreement exists.

Cancellation Rights and Applicable Cancellation Periods

Corporate clients may cancel a service booking up to fourteen days before the scheduled start date without penalty. Cancellations made within fourteen days are subject to a fee equivalent to twenty-five percent of the total contract value. Subscriptions may be cancelled at the end of the current billing cycle by providing written notice.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused portions of services where cancellation occurs within the permitted period. Non-refundable items include any personalised health reports already generated, deposits paid for exclusive venue bookings, and promotional packages purchased at a discounted rate. Digital health tools accessed before cancellation are excluded from refund calculations.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, submit a written request via the contact form on our Contacts page or by emailing [email protected]. Include your company name, invoice number, service description, reason for the request, and supporting documentation such as proof of payment. Requests must be made within thirty days of the original transaction date.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request undergoes review within ten business days. We assess eligibility based on the terms outlined above. You will receive written notification of approval or rejection via email. If rejected, the notification will explain the specific reasons and any options for appeal or partial credit.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued using the original payment method. Processing typically takes five to fifteen business days after approval, though bank transfer refunds may require additional time depending on the recipient institution. You will be notified once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital health platforms and subscription services are non-refundable once access credentials have been issued or usage has begun. Promotional offers are subject to the same cancellation windows but carry no cash value if unused. Recurring subscriptions automatically renew unless cancelled before the renewal date.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, we will attempt to notify you within forty-eight hours and provide an opportunity to update payment details. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks or suspected fraudulent activity will result in immediate account review and may lead to suspension of services pending resolution.

Mandatory Consumer Rights in Singapore That the Policy Cannot Exclude

Nothing in this policy affects your rights under the Consumer Protection (Fair Trading) Act or the Sale of Goods Act. These rights include the ability to seek remedies for services that do not meet reasonable standards of care and skill. Disputes may be referred to the Small Claims Tribunal or other appropriate Singaporean authorities.

Contact Route, Policy Changes, and Last-Updated Date

For questions regarding this policy, please use the contact form on our Contacts page or reach us at [email protected] or +65 6697 7700. Our address is 25 Bukit Batok Crescent, #07-12 The Elitist, Singapore 658066. We reserve the right to update this policy at any time. Changes will be posted on this page with a new last-updated date. Continued use of our services after such updates constitutes acceptance of the revised terms.

This policy is intended to provide clear guidance for corporate clients in Singapore and ensures transparency in all financial interactions related to our health services.